Terms and Conditions u88 — Platform Usage Guidelines

These Terms and Conditions ("Terms") govern your use of the u88 platform ("Platform") operated by u88 Group ("Company", "we"). By accessing, registering for, or using any part of this Platform, you ("User", "you") acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated by reference.

These Terms may be amended from time to time. We will notify you of significant changes via platform notifications or your registered email. Continued use of the Platform following any amendments constitutes your acceptance of the updated Terms. It is your responsibility to review this page periodically.

These Terms form a legally binding agreement between you and u88. If you are acting on behalf of an organisation, you warrant that you have the authority to bind that organisation to these Terms.

To use the u88 Platform, you must meet all of the following eligibility requirements:

• Be at least 21 years old on the date of registration.
• Residing in a jurisdiction where online gaming is legal.
• Not listed on any applicable self-exclusion programme or gaming ban.
• Have full legal capacity to enter into a binding agreement.
• Not acting on behalf of any third party without disclosure and written consent.

U88 reserves the right to request proof of age and identity at any time. Accounts that fail to verify eligibility within the specified period will be suspended until verification is complete. u88 accepts no liability for any losses arising from the use of the Platform by ineligible individuals.

Each user is only permitted to hold one (1) active account at all times. Creating multiple accounts — whether using the same or different identities, the same IP address, the same device, or the same payment details — is a serious violation of these terms.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as it appears on your official identification document.
• Exact date of birth.
• An active and reachable email address.
• A valid mobile number registered in your name.
• Bank or e-wallet details for financial transaction purposes.

Know Your Customer (KYC) verification is mandatory before your first withdrawal. Required documents include a copy of your Malaysian identity card (MyKad) or valid passport, as well as proof of payment method. The review process is typically completed within 24 business hours.

You are solely responsible for keeping your account password confidential. Any activity that occurs under your account is your responsibility. Please contact u88 customer support immediately if you suspect your account has been accessed without authorisation.

U88 supports a wide range of deposit and withdrawal methods for the convenience of Malaysian users, including FPX, direct bank transfer, Touch 'n Go eWallet, GrabPay, and other digital payment methods listed on the Platform.

All withdrawals must be made to the same payment method used for the deposit ("original payment source policy"). u88 reserves the right to request additional verification for withdrawals exceeding certain amounts. Withdrawal attempts that do not meet KYC requirements will be placed on hold until verification is complete.

Any fees charged by third-party payment providers are the user's responsibility. u88 is not liable for delays caused by banking systems or external payment providers.

U88 offers a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, reload bonuses, and VIP programme rewards. Each promotion is subject to specific terms and conditions stated on the respective promotions page.

The general terms applicable to all u88 bonuses are as follows:

• Rollover requirements must be fully met before any bonus funds may be withdrawn.
• Bonuses may only be claimed once per user / account / IP address / device / phone number / payment method.
• Wagers placed using bonus funds that do not meet the rollover requirements are not eligible for withdrawal.
• U88 reserves the right to void bonuses and related wins if bonus terms are found to have been abused.
• Bonus value, rollover ratio, and validity period are subject to change without prior notice.
• Some games may not count or may count at a different rate towards rollover requirements — please refer to the specific promotion terms.

Any attempt to abuse the bonus system through arbitrage betting, multiple accounts, or other manipulation strategies will result in the cancellation of all bonuses and possible account termination.

All games on the u88 Platform use a Random Number Generator (RNG) that has received independent certification from an accredited gaming audit body. Every game outcome is entirely random and cannot be influenced by any party, including u88.

The following are strictly prohibited while using the Platform:

• Using automated software (bots), scripts, or third-party tools to play or place bets.
• Exploiting software bugs or technical vulnerabilities to gain an unfair advantage.
• Colluding with other players in multiplayer games.
• Initiating unauthorised chargebacks after wins or losses have been recorded.
• Any form of fraud, money laundering, or other illegal activity conducted through the Platform.

In the event of a technical disruption during an active game, u88 will endeavour to resolve the matter based on the latest system records. Decisions made by u88 in such cases are final.

Your account security is a shared priority. The u88 platform employs 256-bit SSL encryption, two-factor authentication (2FA), and real-time activity monitoring to protect your account.

As a user, you are responsible for:

• Use a strong password and do not share your login credentials with anyone.
• Ensure that the device used to log in is secure and free from malware.
• Report any suspicious activity in your account to customer support immediately.
• Update your account information whenever changes occur, especially your email address and phone number.

U88 will never ask for your password via email, live chat, or phone. If you receive any communication requesting sensitive information on behalf of u88, please report it to our support team immediately.

U88 is committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. Personal data provided during registration and use of the Platform is collected, processed, and stored securely.

Your data is used for the following purposes only:

• Identity verification and KYC process.
• Processing of deposit and withdrawal transactions.
• Account-related communications, promotions, and platform updates.
• Compliance with applicable laws and regulatory requirements.
• Service improvements and user experience enhancements.

U88 will not sell or disclose your personal data to third parties for marketing purposes without your consent. Further details on how we handle your personal data can be found in the Privacy Policy us.

All content on the u88 Platform — including logos, graphics, interfaces, text, software code, game names, and designs — is the property of u88 or its respective licensors and is protected by applicable copyright and intellectual property laws.

You not permitted to copy, modify, distribute, sell, rent, transfer, publicly display, or exploit any part of the Platform's content without written permission from u88. Use of u88 trademarks or logos for any purpose without authorisation is prohibited.

To the extent permitted by applicable law, u88 is not liable for any indirect, incidental, special, or consequential losses arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or business interruption.

U88 makes no guarantee that the Platform will always be available, error-free, or fully secure from external threats. However, we are committed to maintaining 99.98% uptime and responding to security incidents promptly.

U88's maximum total liability to you for any claim arising from these Terms shall not exceed the amount you have deposited into your account in the 30 days preceding that claim.

U88 reserves the right to suspend, restrict, or terminate your account without prior notice under the following circumstances:

• Violation of any provision under these Terms.
• Fraud, illegal activity, or suspicious behaviour.
• Failure to submit requested verification documents within the specified timeframe.
• Requests from law enforcement or regulatory authorities.
• Account inactivity exceeding 365 consecutive days.

You may also request voluntary account closure at any time by contacting u88 customer support. Any valid balance in your account will be returned once all verification requirements are met and any necessary investigation is completed, which typically takes 3–7 business days.

In cases where an account is terminated due to fraud or a breach of terms, u88 reserves the right to withhold the account balance as part of the applicable remedial action.

These Terms are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiations between both parties.

If a dispute cannot be resolved through negotiation within 30 days, it may be referred to binding arbitration under procedures that will be communicated to you at the relevant time. The arbitration decision is final and binding on both parties.

Nothing in these Terms prevents you from seeking interim relief from a court of competent jurisdiction to protect your rights while arbitration proceedings are ongoing.